Repair Lab Leeds Ltd, Terms and Conditions - up to date as of 1/08/2017

Terms Of Service

1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.

1.2 Reference to “us”, “we” and “our” refer to Repair Lab and references to “you” and “your” are references to you (“Customer), the person addressed on this form.

2.1 This Agreement shall commence from the date you sign the service check-in form or attend a home call out and shall continue until we have repaired or otherwise returned your device, whichever is sooner, and received any payment due from you.

2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We will always perform the service using our utmost care and skill.

2.3 We shall use high quality compatible parts for all repairs.

2.4 We may require the passcode of your Device in order to test the Device before and after the Service.

2.5 Time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs can take up to 5 working days to be completed.

2.6 We shall notify you when the Device has been repaired and is available for collection from store. If necessary, we shall send a reminder after 21 days, a final reminder will be sent after 49 days and the device will be recycled if not collected by day 56.

2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email.

2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.

2.9 We shall be entitled to keep your Device until all charges payable have been paid.

2.10 Use of our repair Service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Your manufacturer will not cover any accidental damage.

2.11 Repair Lab will install warranty seals following the repair. Any tampering of the seals will void the Repair Lab warranty.

2.12 Our products and repairs are covered by the warranty terms outlined in the table below:

Screen and component replacement 12 month Warranty
Battery replacement 12 month Warranty
Liquid Damage No Warranty
Computer Repair 3 month Warranty
Smartphone Logic Board Repair (Level 3) 3 month Warranty

2.13 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.

2.14 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Repair Lab. Should any issues become evident, we will contact you via telephone/email.

2.15 Repair Lab will install warranty seals following the repair. Any tampering of the seals will void the Repair Lab warranty.

2.16 We ask our customers to monitor their device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.

2.17 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. 2.18 Following repair, any water proofing or resistance cannot be guaranteed.

3.0 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to: (a) supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services.

3.1 If, through our negligence or wilful misconduct, we damage the Device beyond economical repair, our liability will be limited to the cost of providing a replacement with a product that is the same as or similar to the Device. In this instance, we shall provide the replacement within 48 hours of the Device becoming irreparable and we will retain the original Device as part exchange for the replacement.

3.2 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.

3.3 Nothing in this clause 3 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.

3.4 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.

3.5 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you thought reasonably to have become aware of such circumstances.

4.0 DATA Protection

4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your personal information as described. If you do not wish to receive such correspondence, please let us know via email.

5. General

5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.

5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.

5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.

5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.

5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

6.0 Website terms & Conditions

6.1 By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Repair Lab’s relationship with you in relation to this website. The term ‘Repair Lab’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. We may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You should review the agreement periodically to be aware of such modifications and your continued use of the site shall be deemed your conclusive acceptance of the modified agreement.

6.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

6.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

6.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

6.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

6.7 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

6.8 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

6.9 You agree to indemnify, defend and hold harmless Repair Lab, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

6.10 The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Repair Lab Leeds LTD, its affiliates or other third party licensors. “Repair Lab” is a registered trademark of Repair Lab Leeds LTD and in registered within the UK and EU. Trademark number: UK00003219426.

6.10.1 You may not modify, copy, reproduce, upload, post, transmit or distribute, in any manner, the material on the site, including text, graphics, code and/or software.

6.10.2 You may link to our website as long as you do so in a way that is fair and legal and does not damage our reputation, but you must not establish a link in any way which suggests an association or endorsement where one does not exist.

6.10.3 You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

6.10.4 You agree to grant to Repair Lab a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to hello@repair-lab.co.uk by all means and in any media now known or hereafter developed.

You also grant to repair-lab.co.uk the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against repair-lab.co.uk for any alleged or actual infringement or misappropriation of any proprietary right in your communications to repair-lab.co.uk.

6.10.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

6.11 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure your complete satisfaction. As soon as possible after the completion of your repair, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01132 786892, or write to us at Repair Lab, 12 Commercial Road, Leeds LS5 3AQ or email us at hello@repair-lab.co.uk and we aim to respond within 4 working days of receiving your complaint and where possible, we will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own internal complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may which to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

-